We’re Here to Listen
We aim to bring the best possible experience to our participants, their friends and family and the organisations we work with. Your feedback helps us improve our services and ensure we meet your needs.
We welcome all feedback—whether it’s about where we can improve, where we didn’t meet your expectations, or what we’re doing well.
To Give Feedback
You can provide feedback in several ways:
- Speak to your support worker
- Email [email protected]
- Fill in the feedback form
- Call 1300 946 322
You also have the right to have an advocate (a friend, family member, or independent support person) assist you. If needed, we can provide a list of advocacy services or help you contact them.
What Happens Next?
Once we receive your feedback:
- We will acknowledge your submission and contact you within 24 hours.
- We will listen to your concerns and work with you towards a resolution.
- You have the option to have an advocate or translator present.
- All feedback and resolutions will be documented.
Your feedback is important to us, and making a complaint will not affect the services you receive.
If You Aren’t Happy With How We’ve Managed Your Feedback
You can contact the NDIS Quality and Safeguards Commission (NDIS Commission). The NDIS Commission is an independent Commonwealth agency in charge of checking the quality and safety of NDIS supports and services.
You can contact the NDIS Commission by
Phoning 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
Visiting their website www.ndiscommission.gov.au
Additional information about the NDIS Complaints process can be found in the below resources:
Ask us for a copy of our Feedback and Complaints procedure.